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Case Study

How Northern Trust Significantly Improved the Quality of Lunch by Replacing its Cafeteria with a Food Hall

Northern Trust has a history of ensuring its employees are happy at work.

Northern Trust is a pillar of Chicago business. The bank’s presence in the Chicago Loop dates back to the late-1800’s. And for the last 100+ years, the satisfaction of its employees has remained a high priority. This is apparent when you consider the head of the bank was one of Glassdoor’s Highest Rated CEOs in 2017. So when its management team heard from their employees that the quality of food at their 8,000-person headquarters had room for improvement, they began looking for alternatives to their costly cafeteria program.