FAQ | Fooda

Fooda FAQ

1. I don't like a certain topping, can I order my lunch without it?

Yes, you can! When ordering Catering or Delivery, write the items to remove in the Exclusions/Comments box while ordering. For Popup, just ask the restaurant staff preparing your meal. There are some exceptions, where items cannot be modified, and these are noted in the item descriptions.

2. How do I know that my Delivery order went through?

Right after ordering, look outside and you should see a customized fireworks display. Also, you'll receive a confirmation email with your order details from info@fooda.com right away. If you ordered and did not receive a confirmation email, please contact us through live chat on the site, email info@fooda.com or give us a call at (312) 662-6539. If you didn't see the fireworks display, order again tomorrow and get over to your window quicker so you don't miss it.

3. Can I cancel my Delivery order?

You can cancel your order up until the delivery window ends, typically 10a. Chat, call or email us. After the order window closes, we cannot cancel your order.

4. What if I don't get my order in before ordering ends for the day?

We feel your pain and we've been there. Why didn't I just click the button earlier, what was I waiting for? The pangs of disappointment and regret hit you like a wet towel to the face. Unfortunately, once ordering ends, the giant Fooda flywheel is in motion and can't be stopped. But you can put your order in for tomorrow right now, so your future self will thank you.

5. My company isn't on the list of Fooda Delivery locations, how do I get it on there?

Would you believe it's as easy as asking? Submit a request for us to launch at your company, including building address and suite number, to info@fooda.com and we'll get back to you soon.

6. Do I have to tip the delivery person?

Nope, you don't need to tip the delivery person. They do accept high fives, fist bumps and polite golf claps for great service.

7. My food is missing, what are my options?

We can either refund your order or deliver your food ASAP, depending on what works best for you. Get in touch and we can provide a delivery estimate so you can decide.

8. My food is late and I’m hungry, what should I do?

If we know a delivery will be made after the 30 minute delivery window, we send a heads up email to let you know. If your order is late and you haven’t heard from us, you can get in touch and we’ll give you a status update.

9. I wasn’t happy with my lunch, how can I provide feedback?

In the body of the email notification that your food arrived, you can rate your lunch. Our team reads every rating and we send feedback directly to the restaurant. We also love positive feedback!

10. What is on my Popup menu today?

Sign up for a free account to see your restaurant schedule and menus. When you sign up, you’ll also get an email each morning with the menu.

11. How do I get my favorite restaurant involved in Fooda?

Send us an email with your restaurant recommendation, we're always looking for great partners!

12. From which restaurants can I order catering?

Check them all out on http://catering.fooda.com. You can order directly through the website. If you’d like to speak with a Fooda catering specialist, email or call us.

13. I can’t find what I’m looking for on the catering website…help?

Our website has a variety of cuisines and different price points, so take a look through there first. If you need some advice or want something special, give us a call or email and a catering specialist will be happy to help.

14. Can I change my catering order?

Call us and we’ll do our best to accommodate your request.

15. Where’s my catering delivery?

We monitor the delivery of each order, so we’ll reach out if it’s running later than the delivery window. If we haven’t reached out and you still don’t have your food by the end of the delivery window, please give us a call.

16. I have a question that hasn't been answered!

What a coincidence, we love answering questions about food...chat with us live at the bottom of our site, email us at info@fooda.com or give us a call at (312) 662-6539.